Aura Candles — Store Policies & Website Pages

Aura Candles — Store Policies & Website Pages

Shipping Policy

Thank you for shopping with Aura Candles. We are committed to carefully preparing and shipping your order as quickly and safely as possible.

 

Processing Time

All orders are processed within 3–5 business days unless otherwise stated. During holidays, product launches, or high-volume periods, processing times may be slightly extended.

 

Shipping Times

Shipping times vary based on location and shipping carrier. Estimated delivery times are provided at checkout but are not guaranteed.

 

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

 

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. Aura Candles is not responsible for packages shipped to incorrectly entered addresses.

 

Lost or Delayed Packages

Aura Candles is not responsible for delays caused by shipping carriers, weather conditions, or transit issues beyond our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

 

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item and packaging.