Refund policy
Refund & Return Policy
Thank you for shopping with Aura Candles. Each candle is handmade with care and crafted as a unique novelty item. Due to the custom and handmade nature of our products, all sales are final.
All Sales Are Final
We do not accept:
- Returns
- Exchanges
- Refunds
- Order cancellations once an order has been processed
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [your email/contact information] with:
- Your order number
- Photos of the item and packaging
Once reviewed, we may offer a replacement or store credit if approved.
Handmade Product Disclaimer
All candles are handcrafted, which means slight variations in:
- Color
- Design
- Wax texture
- Toppings
- Scent strength
may naturally occur. These variations are not considered defects and make each candle one of a kind.
Shipping Issues
Aura Candles is not responsible for delays caused by shipping carriers, incorrect addresses entered at checkout, or packages marked as delivered by the carrier.
TikTok Shop & Shopify Orders
This policy applies to all purchases made through:
- Shopify
- TikTok Shop
- Social media promotions or live sales
By placing an order, you agree to the terms of this Refund & Return Policy.
Last updated: May 25, 2026